Returns & Exchanges
The Return and Exchange terms on this Site are only applicable to Products purchased on the Site. Please contact your retailer for all other returns and exchanges.
Russell Athletic’s returns and exchange department operates Monday-Friday from Melbourne, Australia.
- CLICK HERE to email us for a Return Authorisation Number
- Pack your item in secure packaging and include the RA Number
- Include a copy of your invoice or proof of purchase with your item
- Send your returned item/s to:
RUSSELL ATHLETIC RETURNS
C/- Mitch Dowd
615 Warrigal Road
Ashwood VIC 3147
We recommend that return shipping to Russell Athletic be via a prepaid & traceable method to ensure safe and documented delivery. Russell Athletic takes no responsibility for missing incoming deliveries. The Products are your your responsibility until they reach Russell Athletic. Please ensure you package your return to prevent any damage to the items or boxes. Russell Athletic is not responsible for any items that are returned to it in error.
Once Your Products are received by Russell Athletic, Russell Athletic will send you an acknowledgement of receipt of Your Returned Products and will inspect them.
Please note that NO returns or exchanges can be made in person.
Please contact our Customer Service Team if you have special requirements regarding the return or exchange of Product.
Russell Athletic cannot accept COD deliveries.
Please note that refunds will be issued to the original method of payment.
FAULTY RETURNS POLICY FOR REPLACEMENT, REFUND OR REPAIR
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Where permitted by law, all other rights are excluded.
Russell Athletic will reimburse any reasonable shipping charges for return of goods that are deemed faulty.
CHANGE OF MIND RETURNS
If You change your mind, or make a wrong decision, Russell Athletic will happily assist You with an exchange or refund, provided the Products*:
are in saleable condition
are in their original packaging with all tags, labels & hygienic protector still intact
have not been worn, damaged or washed
are accompanied by a valid proof of purchase including original invoice
are returned up until 30 days from the date of purchase
*Change of mind returns are not available on items marked FINAL SALE, unless unknowingly sold with faults. Known faulty items marked as FINAL SALE cannot be returned.
Product will be exchanged for other items You choose or refunded to the original card of purchase.
The original shipping charges are not refundable, however if You are exchanging for an alternative item, You will not be charged postage for the first exchange. All subsequent exchanges will be charged postage at Russell Athletic normal rates.