Orders and Returns
Thank you for purchasing from Russell Athletic.
Should you wish to return an item, please refer to the information below.
OUR RETURNS POLICY
Products returned must be arranged to be done within 14 days of the original delivery date in a re-saleable, original condition – unused, undamaged, unsoiled and with the tags still attached. Russell Athletic is unable to accept items that have had the tags removed, have been customized, used or damaged in any way including packaging.
The Russell Athletic return form must be either included when the item is returned or emailed separately to the Russell Athletic Customer Service Team.
For a refund or exchange, please allow 14 days from the day you return your product for your account to be credited or an online credit to be issued.
There is no return on sale items purchased from russellathletic.com.au, except in the instance where an item is faulty or damaged.
Unfortunately, we cannot accept returns for any items that were purchased elsewhere and not at russellathletic.com.au. These items must be returned to the original place of purchase.
If you change your mind and wish to exchange your purchase, you are responsible for all return postage costs. To supply your replacement item, Russell Athletic will recharge your account for further shipping charges. Russell Athletic will only refund shipping and handling charges to your credit card or PayPal account if you have received an incorrect item or if you received a damaged/faulty product. A copy of your Russell Athletic tax invoice may be requested as a proof of purchase.
HOW TO RETURN AN ITEM
Please contact our Customer Service Team within 14 days of original delivery date by emailing us at firstname.lastname@example.org for an exchange or refund form stating your name, delivery address and order details. You will be provided with the most relevant return form and details on how to send your item back.
In the instance that you receive a faulty product, please contact us by emailing us at email@example.com Please provide us with your name, your invoice number, product name and the fault you have found with the product and a photo if possible. Please let us know if you are seeking a replacement, exchange or a refund. We will supply you with our postage-paid number so you can send the product back at no charge.
Should you have any further enquiries, don’t hesitate to contact Customer Service on 1300 654 766 or via email on firstname.lastname@example.org